1/1 Finlayson Street

Lane Cove NSW 2066

(02) 9420 5050

Appointments & questions

Your Healthcare Rights

The Australian Charter Of Healthcare Rights

This is the second edition of the Australian Charter of Healthcare Rights.

These rights apply to all people in all places where health care is provided in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care at Apple Dental.

This Charter is comprised and issued by the Australian Commission on Safety & Quality in Health Care.

What you can expect from our practice. You have the right to

Access
  • Healthcare services and treatment that meets my needs
Safety
  • Receive safe and high quality health care that meets national standards
  • Be cared for in an environment that is safe and makes me feel safe
Respect
  • Be treated as an individual, and with dignity and respect
  • Have my culture, identity, beliefs and choices recognised and respected
Partnership
  • Ask questions and be involved in open and honest communication
  • Make decisions with my healthcare provider, to the extent that I choose and am able to
  • Include the people that I want in planning and decision-making
Information
  • Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
  • Receive information about services, waiting times and costs
  • Be given assistance, when I need it, to help me to understand and use health information
  • Access my health information
  • Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe
Privacy
  • Have my personal privacy respected
  • Have information about me and my health kept secure and confidential
Give feedback
  • Provide feedback or make a complaint without it affecting the way that I am treated
  • Have my concerns addressed in a transparent and timely way
  • Share my experience and participate to improve the quality of care and health services

For more information ask a member of staff or visit www.safetyandquality.gov.au/your-rights